New Era Innovations
New Era Innovations focuses on providing an edge over other business solutions with the use of latest technology, strengthening your brand awareness and developing customer loyalty.
New Era Innovations focuses on providing an edge over other business solutions with the use of latest technology, strengthening your brand awareness and developing customer loyalty.
is a leading professional services provider of next-generation business collaboration and communications solutions, providing Unified Communications, Real-time Video Collaboration, Contact Center, Real Time Monitoring/Survey Solutions, Dash-boarding, Agent Workspace, Business Intelligence and Analytics, CRM, CMS, HR, MIS, CATI, Networking, Web Development, Mobile Development (iOS, Android), Cloud Services and related services to companies of all sizes.
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MORENew Era Innovations' unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With our unified communications solutions, customers can communicate effectively regardless of location or device. Our architecture simplifies complex communications networks, reduces infrastructure costs and delivers voice, video, messaging.
Read morea range of Local Area Network switches for data center, core, edge, and branch applications
solutions that provide policy decision to enforce role-based access control to the network
a range of routers and Virtual Private Network appliances that provide a secure connection for branches
providing support for data and voice networks by simplifying the requirements associated across functional areas
a cost-effective and scalable solution enabling enterprises to deploy wireless coverage
an end-to-end virtualization strategy and architecture that helps simplify data center and campus networking.
As a leader in the contact center market since our founding, New Era Innovations offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively. Our Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience. The tight integration of our contact center applications has allowed us to change the nature of a contact center from the previous approach of routing customers to agents and self-service applications, often with a loss of customer information or context, to a model where we use session management to bring customer service people and applications from around the enterprise to the customer, leading to Small and Medium Enterprise Communications.
