avaya
Avaya is a recognized innovator leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Avaya Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement among customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. They are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer's premises. All are supported by Avaya's portfolio of professional and support services.
Key Solutions
Contact Center Solutions
Transform your customer experience with Avaya's comprehensive contact center solutions. Features include intelligent routing, multichannel communication, real-time analytics, workforce optimization, and seamless integration with popular CRM platforms. Designed to handle complex customer interactions across voice, email, chat, social media, and video channels.
Unified Communications
Enable seamless collaboration across your organization with Avaya's Unified Communications platform. Includes instant messaging, presence awareness, audio and video conferencing, screen sharing, and mobile device integration. Keep your teams connected regardless of location or device with a single, intuitive interface.
Networking Solutions
Power your digital transformation with Avaya's networking infrastructure. Delivering high-performance, secure, and reliable network solutions including wired and wireless access, network management, security features, and cloud-ready architectures. Optimized for today's bandwidth-intensive applications and IoT deployments.
Team Collaboration
Enhance productivity with Avaya's team collaboration tools. Built for today's modern workplace with support for video meetings, persistent team workspaces, file sharing, calendar integration, and mobile-first design. Keep distributed teams engaged and productive with enterprise-grade security and compliance.
Key Benefits
Enterprise Security
Built-in security features including encryption, authentication, and compliance with industry standards to protect your communications and data.
Scalable Architecture
Flexible deployment options that grow with your business. From small offices to global enterprises, scale up or down as needed.
Cloud Ready
Deploy on-premises, in the cloud, or a hybrid approach. Avaya supports multiple deployment models to fit your infrastructure strategy.
Why Choose Avaya?
Industry Leadership: Avaya is trusted by thousands of organizations worldwide across industries including healthcare, finance, retail, government, and education. Over one million contact center agents rely on Avaya solutions daily.
Innovation & Reliability: With decades of experience in business communications, Avaya combines proven reliability with innovative technologies. Our solutions leverage AI and machine learning to automate routine tasks and provide intelligent insights.
Comprehensive Support: From initial consultation to deployment and ongoing management, Avaya provides end-to-end professional services, training, and 24/7 support to ensure your success.
Open Integration: Avaya solutions integrate seamlessly with leading business applications including Microsoft, Salesforce, Google, and many others. Connect your communications with your business processes for maximum efficiency.
Use Cases
Healthcare
Connect patients with caregivers faster, coordinate care teams efficiently, and meet HIPAA compliance requirements with secure communication tools.
Financial Services
Deliver exceptional customer service while maintaining strict security and compliance standards. Support complex workflows and reporting requirements.
Retail & E-commerce
Provide omnichannel customer support across all touchpoints. Integrate contact centers with e-commerce platforms and CRM systems.
Education
Enable collaboration among students, faculty, and administrators. Support remote learning initiatives with video conferencing and collaboration tools.
Ready to Get Started?
Transform your business communications with Avaya solutions from New Era Innovations. Our expert team can help you assess your needs, design a solution that fits your business, and implement it successfully.
Contact us today to learn more about how Avaya solutions can help your organization improve productivity, enhance customer experiences, and reduce costs. We provide consultation, implementation, training, and ongoing support services.
