New Era Innovations

New Era Innovations' unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With our unified communications solutions, customers can communicate effectively regardless of location or device. Our architecture simplifies complex communications networks, reduces infrastructure costs and delivers voice, video, messaging, presence, web applications and more to users. Using this architecture, organizations are able to rapidly and cost-effectively deploy applications from a centralized data center to users regardless of the device they are using or the network to which they are connected. Companies of all sizes are increasingly being challenged to beat tight operational schedules and meet customer demands - all while walking that tightrope of diminishing IT budgets and limited staffing resources. As much as technology has advanced in the last few decades, there are still only 24 hours in a day. That's where Unified Communications, comes into play. When considering the definition of Unified Communications (UC), industry leaders typically describe it as communications being integrated in order to optimize business processes. This means that an organization is able to seamlessly integrate, or unify, its typical business processes with both real-time communications (such as instant messaging/chat, presence information, telephony/VoIP, call control, and video conferencing) and non-real-time communications (such as unified messaging - integrated voicemail, e-mail, SMS and fax). It's important to remember that any UC solution involves multiple elements within the solution.

New Era Innovations can help you easily transition from simple telephony to a feature-rich UC solution. Analysts are tracking other trends in the workplace that are prompting the increased need for UC. Especially considering that having a nimble UC solution makes integration and ease of use possible for Small and Medium-sized Businesses (SMBs) to manage trends that were once considered to only apply to larger organizations. Specifically, the two most recent trends driving UC adoptions include:

Mobility the requirement for a communications system to more seamlessly integrate a corporate office with its mobile or remote workers; and

BYOD (Bring Your Own Device) the need for an organization's communications system to CORPORATE PROFILE work with employees' personal devices that are being used with or in place of standard, IT-approved, corporate devices (smart phones and tablets being the most common devices).